NEAT POLICIES

Policy Summary

Equal Opportunities

We believe that all children, their families and the staff that are associated with NEAT Fun Club have the right to be treated equally and fairly. We aim to provide a warm, stimulating, caring and welcoming environment that offers inclusive care and practice at all times.
Refer to Equal Opportunities Policy

Safeguarding

At NEAT Fun Club we are committed to safeguarding all children within our care.
We will ensure that all our staff are suitable and CRB cleared before they work with the children.
We will abide by all safeguarding requirements set by OFSTED, ensuring that the welfare of every child is paramount at all times.
We will involve other relevant agencies when appropriate.
Refer to Safeguarding Children Policy

Behaviour

At NEAT Fun Club we believe that all children have the right to be respected by their peers and staff. We aim to provide an environment where children can relax, play and be valued as a part of the club. With this in mind we will encourage and promote positive behaviour from all that attend the club. For inappropriate behaviours we will use a strategy of verbal discussion, rule setting, the offer of alternative activities or time out, dependant on the behaviour. All staff will have training on how to promote positive behaviour.
Refer to Behaviour Policy

Admissions and Settling In

We aim to work in close partnership with parents and their child to ensure that all parties are happy to attend. An open door policy applies, so that parents are welcome to drop by at anytime to either visit the club or to check how their child is. Remember we are at the end of the phone, so please feel free to ring and check how your child is at anytime.
We offer a fair and consistent approach to all bookings.
Refer to Admissions and Settling in Policy

Compliments, Comments and Complaints

At NEAT Fun Club we strive to have open channels of communication, we hope that all parents are able to speak to a member of staff about any compliments, comments or complaints at any time. As we will endeavour to constantly improve and review our practice we welcome any compliments and comments.
However in the event that a parent has a complaint, please speak to the Fun Club Manager initially. We hope that a complaint can be resolved to the parents’ satisfaction. If you feel that your complaint has not be dealt with appropriately or resolved you have the right to contact OFSTED regional office 0300 123 1231.
Refer to Compliments, Comments and Complaints Policy

Late Collection

In the event that a parent is going to be late, due to unforeseen circumstances, they must telephone NEAT Fun Club at the earliest opportunity, giving an expected time of arrival.
Please note that if a parent is late on more than one occasion they will incur a late charge.
Refer to Late Collection Policy

Health and Safety

We will take all practical steps to ensure that the building, area surrounding and contents of NEAT Fun Club is safe and secure for all children, parents, staff and visitors.
Refer to Health and Safety Policy

Emergency Evacuation Procedure

In the event of an emergency, all children, staff and visitors will take the nearest exit and proceed to the designated meeting area. All parents will be contacted in this instance.
Refer to Emergency Evacuation Policy

Medication and Illness

Please inform the club if your child will not be attending due to illness.
If your child has sickness and/or diarrhoea please do not bring your child to the club until they are 48 hours clear of the last motion.
If your child becomes ill whilst in our care we will contact their parents and request that they collect at the earliest opportunity. We will ensure that the child is made as comfortable as possible until the parent arrives.
All medication must be handed to a member of staff, in its original box/case, clearly marked with the child’s name. The parent will be asked to complete the medication form and give permission by signing the form before we can give the medication to the child.
Refer to Medication and Illness Policy

No Smoking

At NEAT Fun Club we have the health and wellbeing of all children at the forefront of our policies and practice. Therefore we operate a strict no smoking policy on the grounds and within the building.
We ask that parents also respect our no smoking policy, by not smoking on the grounds of NEAT Fun Club.
All staff and students will not be able to smoke in their uniforms or 20 minutes before the start of their shift.
Refer to No Smoking Policy

Special Educational Needs

At Neat Fun Club we will support any child and their family where a special need is present. We will aim to provide the same opportunities, maintaining equal access to all. All staff will have an understanding of the DfES Special Educational Needs Code of Practice, which gives guidance on our responsibilities towards children with special needs.
Refer to Special Educational Needs Policy

Mobile Phones

Staff and students are required to leave their mobile phones with their personal belongings, which are stored away from the children. Under no circumstances are mobile phones used to take photographs. We ask that parents respect our mobile phone policy and do not use their phones on the premises.
Refer to Mobile Phone Policy

Confidentiality

NEAT Fun Club will commit to maintaining confidentially at all times, but will always put the needs of the children in our care first. We will ensure that we handle all information shared between parties sensitively at all times, ensuring that information passed on is only passed to relevant parties. Under no circumstances will any child be discussed with another parent. For any information of a confidential or sensitive nature a private space will offered, and time given to the parent to ensure that the information is passed on correctly and the parent is supported.
Refer to Confidentiality Policy

School Closure Policy

In the event of school closure, NEAT fun club will do its best to provide full day care, fulfilling the needs of our working parents. This could be due to bad weather, staff training days or in the event of a teachers strike.
Refer to School Closure Policy

Late Payment Policy

NEAT Fun Club operates a friendly establishment with strong parent partnerships. In order to prevent these relationships from becoming strained due to late or non-payment of fees, this policy has been introduced which clearly outlines terms and conditions for payment.
Refer to Late Payment Policy

Healthy Eating Policy

At NEAT fun club, we actively encourage children to adopt healthy lifestyles. We provide a healthy menu with foods low in sugar and salt, promote physical activity and sport and encourage oral health through the SMILE project. We acknowledge children’s dietary needs and religious requirements. We encourage independence through self-service and hygiene practices.
Refer to Healthy Eating Policy